Refund policy

We take great pride in our product design and quality, and we want you to be fully satisfied with every item you purchase.

This policy applies to ASTRA MEDIA LLC, doing business as OLAH.

We accept returns on items in their original condition with tags attached (unworn, have no signs of wear or damage) for a full refund. You have 14 days from the date your order is delivered to request a return. Once approved, items must be shipped back promptly.

Please email us at hi@olahny.com with 'RETURN' in the subject line and include your order number and the reason for return. If the item(s) we sent you are defective, we will be happy to offer the option of a full refund OR an exchange. Please state your preference in your return e-mail. 

The item should be returned to:

OLAH

260 West 36th Street, Suite 501
New York, NY 10018

The item that you are returning should not be worn or damaged and should be returned in its original packaging. If the original packaging was damaged or you do not have it anymore, please provide suitable packaging for adequate protection against damage in transit. 

Once we receive and inspect your return, refunds are processed within 2–3 business days. Please note it may take additional time for your bank or credit card provider to post the refund.

Customers are responsible for return shipping costs. Shipping fees are non-refundable.

Please note that all items marked ‘FINAL SALE’ are non-returnable.

For any potential misuse or abuse of our return policies, we reserve the right to refuse service. For any quality issues with your order, please email us at hi@olahny.com